Digital Tickets
We are excited to announce a new level of convenience and security for your opera tickets! HGO’s new digital system offers a contactless way to deliver tickets directly to phone using a mobile wallet. We invite you to take advantage of this safe and easy way to receive, manage, and share your tickets with guests while reducing theft and counterfeiting. No more stress over how to print at home, running out of ink, or misplacing your tickets—and no apps are required!
ACCESSING YOUR HGO TICKET WALLET:
- Go to: wallet.houstongrandopera.org
- Sign into your ticket wallet
a. Enter your username (email address used when purchasing your tickets)
b. Request access code to be sent to your email -OR- enter your password - Locate your event and tap to view tickets
- Scan your ticket
ACCESS YOUR DIGITAL TICKET WALLET
QUICK TROUBLESHOOTING TIPS
- To get to the wallet, open a browser on your phone (ex. Safari, Google Chrome, etc.)
- Enter the same email address used to purchase on the HGO.org website
- If you have previously logged in and things don’t look as expected, refresh your page
- Your QR code will not display until 2 hours before the performance
- Still need help? Contact Customer Care at 713-228-6737 or email CustomerCare@HoustonGrandOpera.org
DIGITAL TICKETS – FAQS
WHAT ARE DIGITAL TICKETS?
Digital tickets are a paper-free, convenient, secure, and contactless way to enter the theater, delivered directly to your phone using rotating QR codes. These QR codes will activate 2 hours prior to your performance start time and refresh every 30 seconds, providing you with a valid ticket while reducing the ability of bad actors to resell counterfeit tickets.
WHY IS HGO USING DIGITAL TICKETS?
Digital tickets provide you with an easy and safe way to receive and share your tickets with friends and family. Your tickets are always available in your digital wallet.
WHAT ARE THE TICKETING TERMS AND CONDITIONS?
Terms and Conditions
DO I HAVE TO DOWNLOAD AN APP?
No. No apps are necessary to access your digital wallet. You can access it by simply clicking HERE.
HOW DO I ACCESS MY DIGITAL TICKETS?
It takes 3 easy steps!
1. Go to wallet.houstongrandopera.org
2. Enter the email address used when purchasing and request an access code to be sent to your email.
3. Enter the access code
Once in your wallet, you can tap your event(s) to view your tickets
HOW DO I KNOW WHAT EMAIL/PASSWORD TO USE?
Log in to your digital wallet with the same email address used to purchase your tickets. You can request an access code be sent to your email, or use your password by clicking the “log in with a password instead” link.
WHAT IF I FORGOT MY PASSWORD?
Go to wallet.houstongrandopera.org and click the Forgot Password button to reset your password.
HOW DO I SHARE TICKETS WITH OTHERS?
Simply log in to your digital wallet and select the performance you would like to share. Enter the recipient’s full name and then send via text or email. For more detailed instructions, click here.
MAY I PRINT MY DIGITAL TICKETS OR SEND SCREENSHOTS OF THEM TO OTHERS?
No. In order to keep your tickets safe and secure, printouts and screenshots are not accepted and cannot be scanned at the door. Once activated, the QR code on your digital ticket(s) updates every 30 seconds, and can only be scanned directly from your phone.
MY TICKETS DON’T HAVE A QR CODE, WHAT DO I DO?
As a security measure, the QR codes will not be visible until 2 hours before your performance start time. The QR code for your digital tickets will automatically appear in your mobile wallet at that time.
WHAT IF I DON’T HAVE A SMART MOBILE DEVICE?
If you do not have a smart mobile device, you can contact our Customer Care Team at 713-228-6737 to arrange to have your tickets printed and held at Will Call for pick-up.
WHAT IF MY PHONE DIES BEFORE THE PERFORMANCE?
No problem! Simply go to the box office at the venue, and we will print out your tickets. You will need to show a valid ID that matches the name on the ticketing account.
MAY I ADD MY DIGITAL TICKETS TO MY APPLE WALLET OR GOOGLE WALLET?
You can now add your digital tickets to your Apple Wallet. Google Wallet is not currently supported but will be available in the future.